In this hypercompetitive age managing is a difficult task. Perhaps even more difficult considering in this age of empowerment and easy access to new opportunities, no one really wants to be managed. Which is one of the reasons so few managers are good at their job. Management quality guru Deming once remarked, that less than 15% of what managers ever learn is effectively articulated and implemented. That is sad wouldn’t you agree? Particularly at a time when companies and municipalities rely upon an entire organization to reduce costs and increase revenue.
To innovate, the task of acquiring customers and retaining customers better than ones competitors rely on a few simple unconventional truisms:
- Never pass the buck
- Accept responsibility
- All yourself as accountable as you would your employees
- Treat your employees as employee partners. Employee partners create more towards the bottom line.
- Lead do not manage. Managers are a dime a dozen. Leaders are few. By leading you increase your effectiveness and value immensely.
- Praise easily
- Treat everyone as if they are a volunteer.
- Keep meetings short
- Never embarrass or berate anyone openly
- Never promise what you can’t deliver on.
- Understand you are on stage everyday. People are always watching you. Everything you say, the way in which you say it, sends clues to your employee partners.
- Help all of your employees reach legendary status.
- Help them become more than who they are in every aspect of their life.
- Recognize even at your best you cannot change people. The best you can do is to facilitate.
- Never allow your employee partners to feel you are discouraged and without solutions.
- Celbrate special occassions big.
- Do more than the cursory birthday card passed between departments. You want to know your people.
Lastly, expect your employees to rise to the occasion. They will meet your expectations. Everyone has insecurities. This goes for leaders, managers and employees.
No comments:
Post a Comment